Challenge
Onboarding And Ensuring Compliance for Contingent Workers at Scale.
Large global enterprises such as Deloitte, PwC, Cathay Pacific, Deutsche Bank and many others depend on CXC Global for end-to-end contractor management programs whereby clients outsource contractor payment, onboarding, compliance, and more. With more than 12,000 workers around the world using CXC per month, on-boarding efficiently and effectively became a monumental challenge.
"Because every worker is different and has unique needs, it's very difficult to scale without technology. Prior to Worksuite, onboarding was a very manual process and we spent inordinate amounts of timing chasing contractors and contingent workers for the necessary compliance documents, right to work information, and a host of detailed pre-engagement screen information." — Conor Heaney, Managing Director, CXC Global Americas
We used Microsoft SharePoint, but it wasn't effective. The team would send out emails requesting documentation and then everything that was returned as piecemeal would have to be manually inputted and saved to SharePoint. Worse, it wasn't immediately clear in SharePoint whether a worker was compliant, non-compliant, or partially compliant; that would have to be determined manually in a tracker outside of SharePoint.
Ensuring compliance is also particularly important because there are legal ramifications if CXC is not able to prove that a worker has the right to work in the country or if the worker is paying an incorrect amount of taxes.
Solution
Worksuite Streamlines Onboarding and Compliance.
CXC was first introduced to Worksuite in June 2017 through a partner. Since deploying Worksuite, CXC has built templates for each client, and for each contingent worker, whereby workers can actually serve themselves throughout the onboarding process.
First, they are emailed a personalized introduction to CXC via email or text, which contains a live link to Worksuite where they are prompted to upload necessary documents and receive automated reminders if they forget.
"We use Worksuite to send out a personalized template invitations welcoming workers to the system as soon as we receive a referral. They are then asked to upload the needed documents and we are able to continuously track their progress and have complete visibility into the status of their compliance." — Hannah Warman, Client Services Director, CXC Global
Within the Worksuite platform, CXC has created specialized templates for each country and each client, with a dashboard for each contingent worker to find out what stage they're at on the compliance journey.
CXC has also used Worksuite to build a VMS system to help distribute worker vacancies for their supplier clients. The client gives CXC their vacancies, which are uploaded into Worksuite and distributed amongst the groups of suppliers best suited to fill that role.
Result
Every day we're able to work a lot smarter.
Rather than a resource-intensive manual process, CXC has been able to shift onboarding to a self-service model.
"Worksuite has taken a very manual process and made it much more automated; it's easy for us to use and to onboard large numbers of contractors without huge costs." — Conor Heaney, Managing Director, CXC Global Americas
"It's a nice way to keep track of everybody and all the moving pieces. My team is very, very positive about Worksuite. According to them, it's made their job so much easier, it reduces the time that they're spending actually chasing up contractors, and it also gives them visibility into compliance for each contingent worker. They absolutely love it." — Conor Heaney, Managing Director, CXC Global Americas
CXC Global is a leading supplier of contingent workforce solutions. It has been operating in the contractor management industry for more than 25 years and operates in more than 70 countries worldwide.
