Challenge
To streamline management, communication, and invoicing across Drops' large and diverse freelance talent network.
Behind the Drops app is a sizable network of freelancers who are translators, voice talents, proofreaders, and UI translators.
Drops began hiring through an online freelancer platform but decided to transition to working directly with their contractors. As their freelancer numbers grew, it became clear that the processes used to manage them weren't as streamlined as they needed to be to cope with the increasing volume of communication.
Before using Worksuite, individual emails would need to be written to freelancers to gauge their availability for upcoming projects. Google spreadsheets were used to track people and their responses. Invoicing was all done in emails too.
To make conversations easier, Drops created a dedicated Slack workspace for their translators and proofreaders, but their freelance voice talents required a different style of communication, so conversations had to be managed across both emails and Slack. Information was scattered across all these platforms.
"At one point I was kind of going crazy. I started doing research with my colleague who was sharing the pain of invoices, and we went searching for different kinds of solutions." — Agnes Surjan, Content Manager, Drops
Solution
A powerful, customizable platform to manage freelancer hiring, onboarding, invoicing, and everything in between.
Drops presented Worksuite to their founders as the solution they needed to save them hours of time. After a call with the Worksuite team, for Drops' unique use cases and freelancer needs, Worksuite partnered with the Drops team to customize the dashboard fields and naming conventions.
"Worksuite was super helpful. The amount of customization that we could get and the onboarding that they gave us was amazing. I haven't had an experience like this before, with any platforms." — Agnes Surjan, Content Manager, Drops
Worksuite and Drops scheduled regular check-ins every two weeks to make sure everything was running smoothly. Once everything was up and running, Drops sent out invitations for their translators to join their Worksuite platform. With one click, they could invite all their existing translators to start the onboarding process.
Hiring new freelance talent is now a breeze. They now create ads on Worksuite that they upload to their website. From there, interested freelancers can answer customized questions and fill in other necessary information. Seamless Calendly integration means that interviews can be set up with successful applicants in one click.
Result
Instant time savings and a streamlined, manageable workflow.
Drops started seeing results with Worksuite right from the beginning. Projects were sent live with one click and finished faster, and dealing with the financial side of each project took less time.
"In the beginning, I contacted everyone through emails. So after a while, I was at like 60 or 70 people who I was managing through emails. It was pretty much a nightmare. But now everything goes through Worksuite, I don't have to deal with emails at all. The time saved from going through 300 emails to checking a neat little list? That's been amazing." — Agnes Surjan, Content Manager, Drops
Everything is automated, from people accepting things to people sending notifications of completed tasks. When freelancers submit their invoices, one-click accepts the invoice and it gets sent to the finance team for processing. The entire workflow and chain of communication is faster and more manageable.
"Worksuite is super easy — but also complex. It covers so many areas in a very user friendly way. It's easy to use on the employer side and the employee side as well. If you're working with a lot of freelancers or different people who need a central place to communicate with an employer, I would recommend Worksuite." — Agnes Surjan, Content Manager, Drops
Drops is the new and fun way to learn languages. By combining beautifully designed word games with mnemonic associations, it became the fastest-growing language learning app in the world.
