How Worksuite helps FloSports organize the management and payment of 20,000+ freelancers

FloSports works with over 2,000 contractors in any given year and has engaged between 20,000 and 30,000 total freelancers over the past five years. Before Worksuite, their entire contractor database lived in Google Sheets. They could not filter talent by location, rate past performance, or screen at volume. And payments ran through a disconnected third-party platform.

Worksuite replaced that infrastructure with a centralized freelancer management system covering onboarding, hiring, and payments in a single platform. Roughly 2,000 W9 forms previously scattered across email threads were consolidated into one system of record. Contractors now access a self-service job board to view and book upcoming work by location. Invoicing and approvals run through the same workflow as onboarding, eliminating the errors and delays caused by disconnected tools.

Client: FloSports

Industry: Video Streaming / Sports Media

Challenge: FloSports, a live sports streaming service, faced challenges managing, organizing and paying a vast network of over 20,000 freelancers. Using spreadsheets for freelancer data led to inefficiencies in onboarding, payment, and assigning jobs by location, hindering their operational growth.

Champion: Cyon Williams, Senior Director of Operations

FloSports is a subscription video streaming service dedicated to sports, offering live and on-demand access to hundreds of thousands of competition events and niche sports in the USA and abroad.

The Challenge: Spreadsheets Don't Scale Past a Few Hundred Contractors

In an average year, FloSports works with over 2,000 contractors and freelancers. Over the past five years, that number has grown to somewhere between 20,000 and 30,000 total contractors.

Their biggest operational problem was straightforward: Google Sheets cannot manage a contractor database at that scale.

"Over the last five years, we've probably worked with anywhere between 20,000 to 30,000 contractors."

Rating contractor performance, filtering talent by region, state, or zip code, screening 400 candidates for a single weekend event — none of it was possible with their existing system. Onboarding was slow. Payments ran through a disconnected third-party platform. And the team had no consistent way to evaluate a contractor's previous work before making a hire.

"It was just a disaster. I looked at all those things and I'm like, this is just chaotic. So I started doing research into trying to find a tool."

What FloSports Needed

FloSports needed a partner — not just a platform. Specifically, they were looking for a solution that could:

• Organize their entire contractor database in one searchable, filterable system
• Consolidate payments into a single workflow alongside hiring and onboarding
• Post jobs and match contractors by location, skill set, and availability
• Adapt to their internal roadmap with custom features and modifications

Google search led to a few prospective vendors meeting with the FloSports team in Austin, but none were a fit. After finding Worksuite, they saw the potential in the platform for their specific needs.

"We needed a tool that would allow us to organize our contractors, get the contractors paid in one place, and organize posting our jobs in one place — so we can reach out to people quicker and find people to fill jobs quicker."

The Solution: A Centralized Contractor Operations Platform

FloSports mapped out how they wanted things to work in their business, and Worksuite's team built it alongside them. Implementation began in November 2019, and the Worksuite development team started adding and testing the custom features FloSports required.

"Coming out of COVID time was perfect to get Worksuite implemented and get it optimized the way we want it to work for us."

Mass Migration From Google Sheets

Worksuite carried out a mass upload of FloSports' substantial contractor database from Google Sheets onto the new platform. Once the upload was complete, FloSports was able to send emails to all of their contractors at once, notifying them about the new system and giving them the details they needed to get onboarded.

"We push [the contractors] to our website where they sign their independent contractor work agreement, fill out their W9, upload a resume, and fill out a profile so that we can become more personal with them when we're hiring."

Custom Workflows From Onboarding Through Payment

Having a central database and custom workflows made it easier for FloSports to manage and organize their contractors seamlessly at every stage: onboarding, hiring, and payment.

The W9 problem alone justified the shift. FloSports previously had roughly two thousand W9 forms scattered across email threads that had to be manually shuffled to accounting.

"We had probably two thousand W9s in emails that we had to shuffle to accounting. Now it's all in one place, with independent work contracts."

FloSports also transitioned their payments from a third-party platform to Worksuite Pay, consolidating their entire freelancer workflow into a single system. Contractors can now submit contracts and expenses, tag everything with the correct task ID, and get invoices approved for fast payment — all without leaving the platform.

"Once the contractor is hired, everything that's sent to them is recorded. So you can always go back and look at all communication with them."

The Results: Faster Hiring, Fewer Errors, and a Self-Service Talent Network

A Job Board That Works for Both Sides

Contractors can now access the FloSports job board directly through the platform. By logging in, they see all upcoming and current jobs available, giving them the ability to book contracts in advance rather than waiting to hear what's next.

"Now they are able to look and see 'Oh, FloSports has all these jobs. I have to plan out my next two months worth of work.'"

Reduced Bottlenecks and Fewer Errors

Having contractor details in one central place reduced the errors and bottlenecks that were getting in the way of jobs being approved and completed. Individual contact details, work history, and communication records are all visible at a glance.

A Scalable, Affordable Partnership

FloSports sees their partnership with Worksuite as highly scalable and affordable for the stage of business they're at. It enables them to be smarter with their budget and get what they need to grow at the same time.

"I like to say we're making them a better product by the things we're suggesting — and they're making our company's job a lot easier with these implementations that they're doing for us."

Responsive, Real-Time Support

As a fast-growing company managing a significant contractor workforce, responsive customer service was non-negotiable. Worksuite's support operates through a shared Slack channel with near-instant response times.

"Communication is a big thing while you're looking for a partner. We have a Slack channel that communicates directly with [Worksuite] and somebody responds within a second."

Why It Matters

FloSports went from a chaotic, spreadsheet-based contractor operation to a centralized system that manages onboarding, hiring, payments, and contractor communications in one place. Their contractors get visibility into upcoming work. Their ops team gets clean data and fast workflows. And the partnership continues to evolve as FloSports grows.

"Worksuite is the future. You can manage your own work database, your payment solutions, and your [contractor] ratings all in one spot."

"If you're looking to take your business to the next level and automate, Worksuite is the platform for you to use. If you manage a lot of contractors — this is the future." — Cyon Williams, Senior Director of Operations, FloSports 

Key Results

Solution

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